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Message: Hello,just wanted to say that the flounce net curtains I bought from you look lovely and thankyou for all your help and service,just got them all up waited to get christmas out of the way.Thankyou again and a Happy New Year to you all.Gill Lloyd

Mrsc G Lloyd

 


    Whiteheads contemporary ready‐made curtains

    Quality curtains and blinds

Customer Service

  1. Shipping and Delivery
  2. Returns and Refunds
  3. Security and Privacy
  4. Washing Instructions
  5. Contact Us

Shipping and Delivery

Delivery to United Kingdom

We usually maintain a large amount of stock for the goods we offer. Therefore, in most cases, we will be able to deliver net curtains to any address in the United Kingdom within 10 working days of receiving your order.


Should you require the nets to be altered to non-standard sizes, delivery may take slightly longer. However, we aim to dispatch all nets as soon as possible. If your order for nets of non-standard sizes is particularly urgent, please contact us and we will endeavour to meet your request
.

Please note that the delivery times specified above are estimates given in good faith and we will not be held liable for any failure to deliver within the specified period. However, we will notify you if for any reason we believe that your order will take significantly longer than usual to process and deliver.

All orders over £75 shall be delivered free of charge. There will be a small charge of £7.99 for orders under £75.

Delivery outside the United Kingdom

We usually maintain a large amount of stock for the goods we offer. Therefore, in most cases, we will be able to deliver net curtains to any address outside of the United Kingdom within 28 working days of receiving your order. Should you require the nets to be altered to non-standard sizes, delivery may take slightly longer. However, we aim to dispatch all nets as soon as possible. If your order for nets of non-standard sizes is particularly urgent, please contact us and we will endeavour to meet your request.

Please note that the delivery times specified above are estimates given in good faith and we will not be held liable for any failure to deliver within the specified period. However, we will notify you if for any reason we believe that your order will take significantly longer than usual to process and deliver.

All orders being sent overseas will be subject to the following postage rates:
Europe £19.99
Rest of World £29.99

Please call 0044 2088 66 0555 before processing order as we will need to process overseas orders manually through our secure credit card processing unit.


Alternatively please e-mail leaving a contact phone number and we will return your call to process your order.


Returns and Refunds

We are confident that you will be pleased with your purchase. Should there be any fault with the net curtains at the time you receive them, you may return them to us within 14 days of receipt and we will offer you a full refund.This refund will be made immediately after the goods have been returned and condition checked . Will we also offer a full refund if the design or measurements of the net curtains do not correspond with your order. The nets must not be adjusted in any way and must be returned within 14 days in merchantable condition including all original packaging. If we find that the product has not been returned to us in fully merchantable condition, we reserve the right to refuse a refund. If you do return goods to us, we recommend that you obtain proof of postage because we cannot be held responsible for items lost or damaged in transit.

Unfortunately, once we have cut the net curtains, we cannot offer a refund if you have made an error in your measurements or if you subsequently change your mind about the design. This is because all our net curtains are made-to-measure in accordance with a customer's specific requirements. We appreciate that a mistake can therefore be costly and we would urge you to measure your window carefully and contact us if you have any queries. We would also urge you to take advantage of our offer of a free sample if you are unsure about any particular design. If you do realise after making an order that your measurements are incorrect or that you would prefer an alternative design, please contact us on 020 8866 0555 as soon as possible. If we have not yet cut the nets, we would be happy to adjust your order free of charge.

Your statutory rights are not affected.


Security and Privacy

We take security very seriously indeed, and therefore use the leading online payment service PayPal to process financial transactions. You will make your payment through the secure PayPal server, and we will never see your financial details. For more information on PayPal buyer security and protection click here <https://www.paypal.com/uk/cgi-bin/webscr?cmd=xpt/general/Privacy-outside> . We also use Geotrust SSL with 128-bit data encryption to protect your personal details.

We will not share  hold or store any of your personal or financial  information with anyone else, and will not send you unsolicited emails. We work on a strict 'opt in' process for our email offers list - i.e. you have to actively choose to subscribe.

If you have clicked through to our website from a Google sponsored ad, we may use Google's conversion tracking to help us to measure your actions on our website related to our online advertising. We can't and won't gather personal information from this.


Washing Instructions


Contact Us

We always welcome the views of our customers, whether complimentary or critical. We will listen to all suggestions and, where appropriate, try to respond. If you have any comments on our website, our products, our standard of service etc, please do not hesitate to contact us.

You can contact us by phone on 020 8866 0555

Mon-Sat 9.30am - 5.30pm

Email at info@avisnetcurtains.com or by filling in the form below.

Your name

Your email address

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